Shipping policy
Last updated: 8 July 2026
Thank you for shopping with Orazek. We aim to get your order to you as quickly as possible. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed after 12:00 PM GMT may be processed the following business day. You will receive a confirmation email once your order has been dispatched.
UK Delivery
- Cost: £2.99 Standard Delivery
- Estimated delivery: 5–10 business days
- Carrier: Royal Mail / Evri (carrier may vary)
- Tracking: A tracking number will be provided via email once your order has been dispatched.
European Union Delivery
- Cost: £4.99 Standard International
- Estimated delivery: 5–12 business days
- Tracking: A tracking number will be provided via email once your order has been dispatched.
Please note: Since the UK's departure from the EU, orders shipped to EU countries may be subject to import duties, taxes, and customs fees upon arrival. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend checking with your local customs authority for more information before placing your order.
International Delivery
- Cost: £4.99 Standard International
- Estimated delivery: 7–14 business days
- Tracking: A tracking number will be provided via email once your order has been dispatched.
Please note: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient. Orazek has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to become active.
Delays
Delivery times are estimates and may be affected by factors outside our control, including customs processing, public holidays, or carrier delays. We are not responsible for delays caused by customs or postal services.
Lost or Damaged Parcels
If your order has not arrived within the estimated timeframe, please contact us at [your contact email] so we can investigate with the carrier. We will do our best to resolve any issues promptly.
Contact Us
For any shipping-related queries, please visit our [Contact page] or email us on contact.orazek@gmail.com directly.