Privacy policy

Last updated: 15 April 2026

Welcome to Orazek (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://www.orazek.com (the “Site”).

1. Business Information

Business name: Orazek UK Ltd.

Legal status: Limited Company

Register Number: 17137305

Registered address: 4th Floor, Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB.

Email: contact.orazek@gmail.com

Orazek is the data controller responsible for your personal data.

2. Personal Data We Collect

When you visit or interact with our Site, we may collect the following information:

Information you provide directly

Name
Billing address
Shipping address
Email address
Account login details
Reviews or comments you submit
Marketing email preferences

Order & transaction data

Purchase details
Order history
Payment confirmation (processed securely by payment providers — we do not store full card details)

Automatically collected data

When you browse our website, we may automatically collect:

IP address
Device type
Browser information
Pages visited
Time spent on pages
Cookies and tracking data

3. How We Use Your Data

We use your personal data to:

Process and fulfil orders
Deliver purchases via shipping providers
Provide customer service
Manage your account
Send order confirmations and updates
Send marketing emails (with consent)
Improve our website and services
Prevent fraud and ensure security
Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

Contract: to fulfil orders and provide services
Consent: for marketing emails and optional cookies
Legitimate interest: to operate and improve our business
Legal obligation: for tax, accounting, and fraud prevention

5. Payments

Payments on our store are processed securely by:

PayPal
Shopify Payments

We do not store full card details. Payment providers process your data under their own privacy policies.

6. Shipping & Order Fulfilment

To deliver your purchases, we share necessary data (name, address, contact details) with:

Royal Mail
Evri
Other logistics partners (if applicable)

These providers use your data only to deliver your order.

7. Email Marketing

We send marketing emails via Klaviyo.
You will receive marketing only if you:

Subscribe, or
Opt-in during checkout

You can unsubscribe anytime via the link in emails or by contacting us.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and marketing performance.

Types of cookies we use

Essential cookies
Required for checkout, login, and website functionality.

Analytics cookies
Help us understand site usage and improve performance.

Marketing cookies
Used for advertising and remarketing (e.g., Meta/Facebook, Google).

9. How to Control Cookies

You can control cookies through:

Your browser settings
Cookie banner preferences
Third-party opt-out tools

Disabling cookies may affect website functionality.

10. International Data Transfers

As we sell worldwide, your data may be processed outside the UK/EEA (e.g., by Shopify, PayPal, Klaviyo).
Where this occurs, safeguards such as Standard Contractual Clauses are used to protect your data.

11. Data Retention

We retain personal data only as long as necessary:

Orders & tax records: up to 6 years
Accounts: until deletion request
Marketing data: until unsubscribe
Analytics: limited retention periods

12. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent

To exercise rights: contact.orazek@gmail.com

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

13. Data Security

We implement appropriate security measures including:

Secure Shopify infrastructure
Encrypted payments
Access controls
Secure data storage

However, no internet transmission is 100% secure.

14. Children’s Privacy

Orazek does not sell to children under 16 and does not knowingly collect children’s data.
If you believe a child has provided personal data, please contact us.

15. Third-Party Services

We use trusted providers including: